FAQ Guide

Set a username and password to create an account—no email address required. Choose a recognizable username that is not reused on other services, and keep your password secure. After registration, open the user panel to view plans, orders, client downloads and subscription details.

A subscription link imports available routes into your client. After signing in to the user panel, get it from the subscription or client section. Do not copy unknown links from chat histories, search results or third-party pages. Because the link contains account access information, treat it like a credential and do not share it publicly.

Open the client’s subscription manager, find the imported 04VPN subscription and select Update or Refresh. Then return to the route list and check whether the region and route names have changed. If old content still appears, verify that the imported link is the one currently shown in the panel, then remove the old subscription and import it again.

No. 04VPN supports unlimited devices, so the same account’s active subscription can be used on Windows, macOS, iOS, Android and Linux. When switching devices, retrieve the subscription from the user panel and import it into the new client. Do not share the subscription link with unrelated people.

Stop forwarding the link and submit a ticket through the user panel, explaining that it may have been exposed and requesting an access-information check and reset. Once the issue is handled, remove the old subscription from every device and import the updated one from the panel. Never include the complete link in public screenshots or documents.

First switch to another route in the same region, then reopen the target webpage. If nothing changes, check whether the client has enabled the system proxy or the relevant takeover mode, and make sure the browser is not locked to a different proxy configuration. You can also temporarily disable browser extensions and try again to rule out rule conflicts.

The usual cause is that the app is not covered by the current routing rules, or that the client is handling browser traffic only. Switch the client to a mode with broader coverage, then check system network permissions and per-app settings. If other apps work but the target app still fails, include the platform, client mode, target app and selected region in your ticket.

Confirm that the subscription is still active and refresh the route list, then quit and reopen the client. Next, try routes in different regions or with different topologies to determine whether the issue is limited to one route or comes from the local network. If the current network is restrictive, test again on another network and include the client’s exact message in your ticket.

A system update may reset network permissions, proxy settings or background-activity permissions. Reopen the client, check the required permissions, refresh the subscription, switch routes and reconnect. If the client itself will not start, use the download section in the user panel to get the version for your platform. Do not use installers from unknown sources.

When submitting a ticket through the user panel, state the platform, client name, selected region, affected app and the error message shown by the client. Also say whether other routes work and whether the issue can be reproduced consistently. Do not put your subscription link or password in the ticket body; support will verify necessary details separately.

Switch to another route in the same target region instead of repeatedly reconnecting to the same entry point. Pause bandwidth-heavy syncing, downloads or updates, then test the target app again. If the direct path is unstable, compare a relay route. If the target service allows it, choosing a nearer region may also reduce the path length.

A direct route is more straightforward and suits stable routing from the local network to the target region. A relay route uses an optimized entry point and can help when inter-network paths fluctuate or peak-hour detours are significant. A dedicated route prioritizes link quality and stability. Choose based on whether the target app works reliably, not just on the route label.

Geographic distance is only one factor affecting a network path. Carrier interconnection, entry-point congestion, inter-network detours, the target service’s access point and route topology can all change the actual experience. Filter by the target service’s region first, then compare routes within that region instead of choosing solely by map distance.

If you need content from a specific region, keep the region unchanged and switch only to another route within it so the content region does not change. If the content has no regional requirement, compare nearby regions. After switching routes, reopen the playback page so the app can establish a new connection and reassess the exit region.

04VPN covers 90+ countries / 200+ routes and supports Windows / macOS / iOS / Android / Linux. Routes are organized by region and use case. Start by identifying the region required by the target service, then compare direct, relay and dedicated route types.

Monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date, and mid-cycle upgrades convert the price difference into remaining days. Choose based on typical usage rather than a single peak estimate.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain valid until used and never expire. Data packages suit users with irregular usage who prefer to consume a cumulative allowance; monthly subscriptions reset data on the activation date each month.

For a mid-cycle upgrade, the plan price difference is converted into remaining days. Before upgrading, check your current plan, remaining status and available options in the user panel, then confirm the change. If the order status does not match expectations, do not submit it again; keep the order details and check through a ticket.

Alipay / WeChat Pay / USDT are supported. During checkout, use the payment options shown on the order page in the user panel. If the order status does not sync after payment, return to the order page and check it. Do not create duplicate orders; if it still has not updated, submit a ticket with the relevant order details.

04VPN offers a 7-day no-questions-asked refund. To request one, sign in to the user panel, open the ticket section, select the relevant order and explain the refund request. Confirm the order details before submitting to avoid duplicate requests. Track progress and results through the ticket and order status in the user panel.